Privacy Policy

1. Information We Collect

At SpeakSync, we take your privacy seriously. We collect information you provide directly to us when you create an account, use our AI voice calling platform, or interact with our customer support. This may include:

• Account Information: Name, email address, password, phone number, and company name.
• Voice and Audio Data: Call recordings, voice cloning samples, and transcriptions generated during the normal operation of our service, as configured by you.
• Usage Data: Information about how you interact with our platform, API requests, IP addresses, and device signatures.

2. How We Use Information

We use the information we collect primarily to provide, maintain, and improve our services.

• To facilitate AI voice calls and manage your campaigns.
• To train, optimize, and customize the AI voice models deployed in your specific tenant space.
• To monitor technical performance, detect fraudulent activity, and ensure compliance with TCPA and other regulations.

Under no circumstances do we sell your personal data or your customers' data to third-party data brokers.

3. TCPA and Consent

SpeakSync provides the infrastructure for outbound and inbound AI calls. It is the sole responsibility of the customer (you) to ensure that all outbound calls made via our platform comply with the Telephone Consumer Protection Act (TCPA) and other applicable local constraints, including obtaining necessary explicit opt-in consents before initiating automated outbound calls.

4. Data Security

SpeakSync utilizes enterprise-grade encryption both in transit (TLS 1.3) and at rest (AES-256). We maintain SOC 2 Type II compliance standards and implement strict role-based access controls across our internal infrastructure to safeguard your data.

5. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at [email protected].